Return window
You can request a return within 7 days of receiving your order. The item must be unused and in its original packaging and condition.
Non-returnable items
Some items can't be returned for hygiene and safety reasons — including intimate wear, perishables, and digital goods. Non-returnable items are marked on the product page.
How to request a return
Sign in, open your order under /account/orders, and tap Request return. Choose the items and a reason. Our team reviews each request and, once approved, sends you our warehouse return address. Pack the item securely and send it back by any courier (Steadfast, Sundarban, etc.), then share the tracking number with us.
How refunds work
Orders are cash on delivery, so once we receive and check your returned item, our team sends your refund:
- bKash / Nagad / bank transfer — paid to your account, typically within 3–5 business days of us receiving the returned item.
- Exchange / replacement — prefer a swap? Tell us in your return note and we'll arrange a different size/variant or a replacement instead of a refund.
Damaged or wrong items
If your item arrived damaged or incorrect, request a return within 48 hours of delivery and add photos. We'll send you the return address; as soon as the item reaches our warehouse we replace or refund — your choice — and reimburse your return courier charge.
Return shipping
Returned items are sent to our warehouse by courier. For damaged, defective, or wrong items we reimburse the courier charge together with your refund. For change-of-mind returns, the return courier charge is paid by the customer.
Questions
Email hello@priyomart.com or visit /contact.